Legal

Refund Policy

Last updated: 26 May 2026

This policy explains when and how we refund subscription fees for Vantage Insights Pro. It is a customer-friendly extension of our Terms of Service — Swiss law does not require us to offer the rules below, but we do so as a matter of policy.

1. 14-day money-back on first annual plans

If you start a yearly Pro subscription for the first time and decide within 14 days from the day of payment that the Service is not for you, we will refund the full CHF 190.00 subscription fee. There is no question to answer and no form to fill in beyond a short email saying you want to withdraw.

To use the 14-day right, email hello@vantage.energy before the 14-day window closes. Include the email address on your Vantage Insights account so we can match the request to the right subscription. We will confirm the refund and the cancellation by return email within two business days, and Stripe will return the amount to the original payment method (usually 5–10 business days, depending on your card issuer).

The 14-day right applies once per customer and only to the first annual subscription. It does not apply to renewals, to a re-subscription after a previous cancellation, or to monthly plans.

2. Monthly subscriptions

Monthly subscribers can cancel at any time from the account page. You keep access to Pro features until the end of the current paid month, and you are not billed again. We do not pro-rate refunds for the unused portion of a monthly period.

3. Cancellation vs refund

Cancellation and refund are two different things:

Cancellation stops future billing. Your subscription stays active until the end of the current paid period; you keep access to Pro until then.
Refund returns money already paid. Outside the 14-day window described above, refunds are limited to the cases in Section 4.

4. Other refunds

We will also refund a subscription fee in the following cases:

Duplicate or wrong charge — if you are charged twice for the same period, or charged after a confirmed cancellation, we refund the duplicated or erroneous amount in full.
Material service failure — if the Service is unavailable for a continuous period of more than 72 hours due to a problem on our side, we will, on request, refund a pro-rata portion of the affected billing period.
Where the law requires it — any refund right granted by mandatory local consumer-protection law in your country of residence.

5. What we cannot refund

Outside Sections 1 and 4, we do not refund subscription fees for periods that have already begun, even if you used the Service only partially. We do not refund third-party processing fees that Stripe may charge for international cards or currency conversion. We do not give cash refunds — refunds are issued to the original payment method.

6. How to request a refund

Email hello@vantage.energy from the email address on your Vantage Insights account, with “Refund request” in the subject line. Tell us briefly what happened. We answer within two business days. If we agree the refund applies, we issue it through Stripe; if we don’t, we explain why and what we can offer instead.

7. Disputes

If you disagree with our refund decision, please reply to the email and ask for a manual review. We will look at the case again and answer within five business days. Beyond that, the dispute-resolution and jurisdiction rules in Section 12 of our Terms of Service apply.